MINI of Clear Lake Reviews & Testimonials
Looking for testimonials and reviews about MINI of Clear Lake? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Lukas did a super excellent job as my service advisor. And my Mini roadster came back both fixed and super clean.
Lukas was very professional from start to finish. He kept me informed and answered all my questions. I've visited the dealership before, but Lokas by far surpassed the other visits in customer service! Give that young man a raise! He deserves it! Thank you Lukas!
Thank you for professional service. I appreciate the updates on the and timely service of my car.
The manager, Randy Stine and sales associate, Trong were amazing. They were both extremely helpful and knowledgeable. This was by far the best car buying experience I've ever had.
The dealership was over the top with their customer service! Everyone was friendly and welcoming. It almost felt like a family gathering with the one on one attention and conversation given. I can’t wait to pay off my current vehicle cause I’ll definitely return to BMW of Clear Lake for a new one!
More the dealership than the car. When was the last time you could say that?
I have bought my last 3 minis from clear lake mini. Love them. My sales person, Ms London was amazing!!
JZ was very helpful and provided great customer service, making the entire experience smooth and less stressful.
good hands on service, provided rental car when my service got more complicated, kept me updated at all steps
Very impressed with Mini of Clear Lake service department and dealership. They were courteous and accommodating with my appointment to service my Mini. No hard sell up charges or extras, but they dealt with the things my car needed. Will definitely be back.
Joe Gomez is the best!! This is the 2nd Mini that we have purchased from him:)
Helpful and knowledgeable employees. We had a great experience. Nita figured out what we were looking for and came up with a great solution
David, thanks again for your excellent work! Your helpful and thoughtful service is always appreciated.
Very easy to make an appointment. Service area was extremely clean and there is a very friendly staff. David was very thorough with what the process would be and my concerns were noted and handled with care. The car was ready when I was told it would be. I am extremely pleased with Mini of Clear Lake’s customer service department. Thanks!
Every time I go to this dealership i leave with a smile on my face , i actually look forward to going as well 🙂 every single person is so helpful and nice and personable , they always take excellent care of my cute little Mini and also make sure im comfortable as well if i decide to wait there , they always offer a courtesy ride home while i wait for my service checks and JZ is just the coolest and kindest person to work with ! He is super knowledgeable on all things Mini! always a pleasure ! thank you , she’s running like ...
The service department at the Mini of Clear Lake is simply amazing. Joseph and Tyson get a 10 out of 10 rating. I trust them with my mini and my mini is one of my favorites things in this world.
Thank you for your timely and professional service. I like using a dealership with familiar employees who recognize you and greet you by name upon your arrival.
Joe Zuniga was great & helpful and very fair with me. Thank you for always taking care of me & my beautiful mini.
They are absolutely wonderful in everything from customer service and taking care of my vehicle. My advisor David T. is the best in making me feel and secure and so very knowledgeable in my vehicle. I know I am in good hand and my Mini is getting the care it needs. Thank you very much😍
I appreciate all the help and support from Joe Zuniga, he’s a very professional advisor and get answers and problems solved fast. I seriously thought it was going to take more time to fix my 2017 mini Cooper, but he pushed to make it happen sooner than I expected. Joe its very kind, helpful and understanding. I’m very pleased with the very positive results. He took his personal time to deal with the insurance and that give me a piece of mind. I didn’t know how to deal with them but he makes it look so easy. He’...
I always receive the highest level of service! Joseph Aguirre has been my service provider and is now a manager because his service is excellent!
I bought my Mini Cooper here and have had great service. I can’t imagine taking it anywhere else!
Five star, love it. My Mini is so happy right now! Will go back again
Problem not fixed, vehicle error codes came back on 3 minutes after driving off service center lot
Perfect experience, did exactly what he said they would do. Called me and kept me informed everything was perfect
I am providing this as a factual account of what happened and is not meant to immune any of the staff at Mini of Clear Lake. You requested that I comment so here is my breakdown of the work performed on my car. I had my Mini Countryman towed because the alternator failed. It took them two days to troubleshoot and find that the alternator had stopped working. Then it took a week to get a replacement alternator. Then they found an oil leak however they repaired that since it was still under warranty from the $5000 oil leak repair done ...
MINI of Clear Lake, specifically the Service Department, is outstanding. Lukas is the most thorough and caring Service Advisor I have ever met. He’s the best!
Customer service for in person is excellent, they answered all my questions and concerns with plenty details.
Dealership was friendly, professional and easy to work with. Nita London was awesome throughout process
I am a long time customer of Clear Lake BMW. I have always received the upmost level of customer service from the shop to the showroom. A social thanks to Joe Gomez who always tried to work the correct deal when purchasing or leasing a vehicle.
I really appreciate the quality service and feed back on the status of my automobile while in their care. I also love the professionalism of the personal.
Excellent customer service. Treated with respect. Lukas helped to save me money!! Woohoo! I invested in the 3 year oil maintenance program. What a great deal! Thanks you for all you help and friendliness. 😀
They Did a great job repairing my mini cooper & washed my car really good too
Mini of Clear Lake service was amazing,fast ,courteous,with prices that are very reasonable
I have been a customer at Clear Lake Mini for 11 years. I have received consistently professional service - and genuine customer care.
Very polite and timely. Good work. I have just one little problem who ever washed car put stuff I had in back areas on back seats, groceries. Are very hard to get out. Wish just left alone. All else great
Upon my arrival, I was met by a familiar face (David), how was very helpful. He always provides us with great service.
When we were in there originally nine days ago to repair and replace front brake sensors and front brakes. During inspection a few other things were found, but the rear brake sensors and rear brakes were not on the list. They said they were fine. . After leaving the rear brake sensors go off and brought it back to the shop. Was told rear brake sensor to be replaced and brakes. When my wife left, we looked at the invoice and they only replace the sensors. Apparently it says the sensors were damaged by a rock. I’m not sure when ...
The service advisors are Very friendly and helpful. I like the video updates regarding my car. The mechanic is thorough and explains well. I also like the convenience of ride share. And, my car was clean when I got it back!
Lukas made my experience GREAT! I appreciate the customer service and really felt like I mattered. Thanks Lukas
CONSUMER BEWARE!!! My wife took her car in to get it diagnosed for some error messages on the dash. One week later we were told we needed to replace a certain module and that's why the lights would flicker. The module was replaced ($1200) and then were were told it was a different module and to do that one it would be an additional $1300. So after paying that and waiting another week to get the car back we went to pick it up. When we went the light was still flickering and the technician said it needed new brake light ...
Everyone was very nice and helpful. The facilities was very clean, and presentable. While waiting there very calm place also. Very happy with the dealership.
The service is great! Everyone is very helpful and friendly. They keep you informed throughout your service. David is fantastic! I’ve been servicing my vehicle here for over 5 years.
They did not fix the car. Took in for starting issues. They changed out the battery in the key fob. And said that was it. No! We took it to another auto repair shop that day and it needed a new battery. There were 3 bad cells. So they never checked it. . Recommended unnecessary brake repairs. $950. Also confirmed by the other auto repair shot that the brakes were not even 50% worn. Not happy.
Great place to get service with friendly, family like atmosphere. They always have fast service.
Knowledgeable staff, great work, reasonably priced. I have been in for maintenance services on my mini numerous times and no matter who served me, they were always honest and helpful.
Always have a great experience at Clearlake BMW. The service staff is attentive and ultra professional. The facilities are great and actually prefer working there to my home office. No hesitation in taking my vehicles there or recommending that dealership to friends, family, and clients. Zar Garcia
I love this dealership !!!! Lukas Masselink is excellent at what he does!. He always takes good care of my needs and truly me me feel comfortable!. Thank you Lucas.
Had a great service
David is really great. He has helped with our cars for every mini cooper we've had. Whenever we have any concerns about the car, we ask for David. The mini dealership service that's provided is so reassuring and I always feel like I'm getting the most help, with the best intentions met here.
Was pretty easy went in and said what I would like and about what I wanted to pay. Joe took us over the cars that matched and was done
Was pretty easy went in and said what I would like and about what I wanted to pay. Joe took us over the cars that matched and was done
I had a great time with the service guy I was assigned . He took care of everything so well .
Heather was super friendly and efficient. Thank you for all your help. I will definitely recommend her and the dealership to anyone.
Excellent service. Easy to work with, free car wash is a bonus. Takes 2 minute to talk to an advisor
Friendly professional, extremely knowledgeable service. This is our 10th mini Cooper and the primary reason we keep coming back is the service and the dealership.
Service is slways professional and thorough. I highly recommend this dealership for purchase and followup maintenance.
I always enjoy my visits to MINI of Clear Lake! Awesome customer service and always fast too!
I was very pleased with the service provided. Lukas was very informative and kept me up to date. I also liked the easy access to the Dealership.
My service advisor is David Tyson he is the best and he always takes care of me.
Joe Gomez was incredible! He walked me step-by-step through the very transparent sales & financing process. They accommodated my schedule and I never felt rushed or pressured. This is the way all car deals should be! Thanks MINI of Clear Lake. 🙂
The dealership service department is excellent.
Went in Friday and spoke to a sales rep. He told me he could get me at a certain out the door price. Went back today (Monday) to go pick up my jeep basically and was told he messed up and couldn’t get me to my walk out price that he said he could on Friday. Very disappointed because tomorrow is my birthday and I was preparing to be in my new jeep on my bday. I was over promised and under delivered. Not a good experience at all. Update: went back and my new sales rep Shona was ...
Everyone I encountered was extremely nice and professional. I also get very detailed updates about my car.
I have great experiences with MINI and BMW of Clear Lake. We take both of of vehicles here for service and get friendly customer support. We especially appreciate Gerardo!
Visiting this dealership makes everything about having to service my car easy. They are pleasant to work with and great with communication.
Great. Service great place to find a car. Friendly people. I highly recommend this dealer!
This was an effective and efficient visit. Service was great. I will continue to do business.
Thank you Mini Clear Lake and Gerardo for always providing me the best service for my mini Cooper. I been having Gerardo as my service advisor for a couple of years and he has always been really helpful with any concerns that I have. Thank you!
Great Service and Service advisor L. Masselin was awesome!!! Thank you BMW-MINI Clear Lake!!!
Love my service people at MINI of Clear Lake!! They always take amazing care of me and Victoria (my beautiful blue Countryman).
Mini of clear lake has clean facilities, nice and professional staffs, quick services. They also provide free share ride for the services.
This was an amazing experience all done by phone. Numbers were stated exactly as quoted, quick process and just an overall enjoyable experience. Joe Gomez helped me and I would use him again! Thank you Joe and team.
Been a customer for ten years, sales and service, they’re always helpful, friendly, never had any bad experience,
My service attendant Heather was amazing from start to finish. She went above and beyond to ensure my Mini was serviced fully, was responsive and helped me get into a loaner.
Professional and knowlegable staff. Love the car. Curtious and clean service area. Friendly atmospere all around.
This dealership offers excellent customer service. They personalize their service to meet individual customer needs.
The most friendly environment, David our service advisor has been taking such a great care of our cars, David is family to us. Great staff, wonderful people.
Very professional and attentive to detail. My service writer took great care of my needs.
This Mini dealer did a good job of replacing my tire that had a nail in it. It took about three hours, which is a little longer than I thought it would. But, when they found that the tire had been purchased recently enough to have some warranty left, They called to inform me and refunded part of the cost
Good customer services. Omar took time to explain about my mini issue and recommended only immediate repairs needed to be safe on the road. Professional and always listening to customer concerns. Thank you Mini.
Heather did an amazing job explaining everything to me and what needed to be taken care of.
Everyone wants help you out! Harry, the friendly rep who helped me out, made sure I had all my questions answered and issues addressed. I am very glad I’ve established a relationship with a team I feel that I can trust to steer me right (pun intended 🙂
Always satisfied with with the service provided by service representative, Heather and overall services at MINI of Clear Lake. Thanks for providing great service.
This review is way overdue. I bought a BMW X7 from Joe. The whole buying experience was very customer focused. He addressed my concerns with the car to make sure I was 100% satisfied. Hassle free and respectful of me as a woman buyer. Then again, I am a tough customer and negotiate for a living. Finance was great also. Very straight forward with no up selling and found me the best rate. I've had my car for a few months and love it
Joey was great!
exceptional service, dedicated team. they went extra miles to repair and service my mini, including spending hours on the phone with my warranty provider. can't thank them enough for their efforts. thank you again, Joey and the team!
From the moment I began my online purchase to driving my new Mini out the door...it was such a pleasure!! Everyone was so kind and friendly! I just took my MINI in for my first service appointment...WOW! I have never had such an amazing experience...well..let's face it, taking a car in for service has always been a nightmare....well...not at Clear Lake Mini..and not if Omar is your service coordinator! Check in was fantastic, so simple. I felt like royalty from the drive in, so amazingly clean, the kind offering of refreshments...I ...
Chip was my service advisor. Did not pressure me to buy stuff. Respectful of my time and 100% top notch in every way
I've always had good service from their Service Department, even when I had odd or difficult issues to tackle.
Great personal David Tyson
Omar in service is the best!
Omar was great. He and the dealership made the servicing of my Mini Cooper easy and they were informative throughout the entire process. Everyone at the dealership were friendly and courteous. I have used Clear Lake Mini in the past and will continue to use them for the servicing needs of my Mini Cooper.
Wonderful experience and great work. Would highly recommend. The check in process was easy and efficient.
Once again Harry is a stand up guy who went above and beyond. My previous visit his partner, Omar, helped me and he too goes above and beyond. Both of these gentlemen treat you with the utmost respect and will take care of your vehicle and make sure you need to be if needed. I will buy a car in next couple years from this dealership just because of these 2 guys.
Reviews & Testimonials | MINI of Clear Lake