MINI of Clear Lake Reviews & Testimonials
Looking for testimonials and reviews about MINI of Clear Lake? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
The service advisors are Very friendly and helpful. I like the video updates regarding my car. The mechanic is thorough and explains well. I also like the convenience of ride share. And, my car was clean when I got it back!
Lukas made my experience GREAT! I appreciate the customer service and really felt like I mattered. Thanks Lukas
Everyone was very nice and helpful. The facilities was very clean, and presentable. While waiting there very calm place also. Very happy with the dealership.
The service is great! Everyone is very helpful and friendly. They keep you informed throughout your service. David is fantastic! I’ve been servicing my vehicle here for over 5 years.
Great place to get service with friendly, family like atmosphere. They always have fast service.
Knowledgeable staff, great work, reasonably priced. I have been in for maintenance services on my mini numerous times and no matter who served me, they were always honest and helpful.
Always have a great experience at Clearlake BMW. The service staff is attentive and ultra professional. The facilities are great and actually prefer working there to my home office. No hesitation in taking my vehicles there or recommending that dealership to friends, family, and clients. Zar Garcia
I love this dealership !!!! Lukas Masselink is excellent at what he does!. He always takes good care of my needs and truly me me feel comfortable!. Thank you Lucas.
Had a great service
David is really great. He has helped with our cars for every mini cooper we've had. Whenever we have any concerns about the car, we ask for David. The mini dealership service that's provided is so reassuring and I always feel like I'm getting the most help, with the best intentions met here.
Was pretty easy went in and said what I would like and about what I wanted to pay. Joe took us over the cars that matched and was done
Was pretty easy went in and said what I would like and about what I wanted to pay. Joe took us over the cars that matched and was done
I had a great time with the service guy I was assigned . He took care of everything so well .
Heather was super friendly and efficient. Thank you for all your help. I will definitely recommend her and the dealership to anyone.
Excellent service. Easy to work with, free car wash is a bonus. Takes 2 minute to talk to an advisor
Friendly professional, extremely knowledgeable service. This is our 10th mini Cooper and the primary reason we keep coming back is the service and the dealership.
Service is slways professional and thorough. I highly recommend this dealership for purchase and followup maintenance.
I always enjoy my visits to MINI of Clear Lake! Awesome customer service and always fast too!
I was very pleased with the service provided. Lukas was very informative and kept me up to date. I also liked the easy access to the Dealership.
My service advisor is David Tyson he is the best and he always takes care of me.
Joe Gomez was incredible! He walked me step-by-step through the very transparent sales & financing process. They accommodated my schedule and I never felt rushed or pressured. This is the way all car deals should be! Thanks MINI of Clear Lake. 🙂
The dealership service department is excellent.
Everyone I encountered was extremely nice and professional. I also get very detailed updates about my car.
I have great experiences with MINI and BMW of Clear Lake. We take both of of vehicles here for service and get friendly customer support. We especially appreciate Gerardo!
Visiting this dealership makes everything about having to service my car easy. They are pleasant to work with and great with communication.
Great. Service great place to find a car. Friendly people. I highly recommend this dealer!
This was an effective and efficient visit. Service was great. I will continue to do business.
Thank you Mini Clear Lake and Gerardo for always providing me the best service for my mini Cooper. I been having Gerardo as my service advisor for a couple of years and he has always been really helpful with any concerns that I have. Thank you!
Great Service and Service advisor L. Masselin was awesome!!! Thank you BMW-MINI Clear Lake!!!
Love my service people at MINI of Clear Lake!! They always take amazing care of me and Victoria (my beautiful blue Countryman).
Mini of clear lake has clean facilities, nice and professional staffs, quick services. They also provide free share ride for the services.
This was an amazing experience all done by phone. Numbers were stated exactly as quoted, quick process and just an overall enjoyable experience. Joe Gomez helped me and I would use him again! Thank you Joe and team.
Been a customer for ten years, sales and service, they’re always helpful, friendly, never had any bad experience,
My service attendant Heather was amazing from start to finish. She went above and beyond to ensure my Mini was serviced fully, was responsive and helped me get into a loaner.
Professional and knowlegable staff. Love the car. Curtious and clean service area. Friendly atmospere all around.
This dealership offers excellent customer service. They personalize their service to meet individual customer needs.
The most friendly environment, David our service advisor has been taking such a great care of our cars, David is family to us. Great staff, wonderful people.
Very professional and attentive to detail. My service writer took great care of my needs.
This Mini dealer did a good job of replacing my tire that had a nail in it. It took about three hours, which is a little longer than I thought it would. But, when they found that the tire had been purchased recently enough to have some warranty left, They called to inform me and refunded part of the cost
Good customer services. Omar took time to explain about my mini issue and recommended only immediate repairs needed to be safe on the road. Professional and always listening to customer concerns. Thank you Mini.
Heather did an amazing job explaining everything to me and what needed to be taken care of.
Everyone wants help you out! Harry, the friendly rep who helped me out, made sure I had all my questions answered and issues addressed. I am very glad I’ve established a relationship with a team I feel that I can trust to steer me right (pun intended 🙂
Always satisfied with with the service provided by service representative, Heather and overall services at MINI of Clear Lake. Thanks for providing great service.
This review is way overdue. I bought a BMW X7 from Joe. The whole buying experience was very customer focused. He addressed my concerns with the car to make sure I was 100% satisfied. Hassle free and respectful of me as a woman buyer. Then again, I am a tough customer and negotiate for a living. Finance was great also. Very straight forward with no up selling and found me the best rate. I've had my car for a few months and love it
Joey was great!
exceptional service, dedicated team. they went extra miles to repair and service my mini, including spending hours on the phone with my warranty provider. can't thank them enough for their efforts. thank you again, Joey and the team!
From the moment I began my online purchase to driving my new Mini out the door...it was such a pleasure!! Everyone was so kind and friendly! I just took my MINI in for my first service appointment...WOW! I have never had such an amazing experience...well..let's face it, taking a car in for service has always been a nightmare....well...not at Clear Lake Mini..and not if Omar is your service coordinator! Check in was fantastic, so simple. I felt like royalty from the drive in, so amazingly clean, the kind offering of refreshments...I ...
Chip was my service advisor. Did not pressure me to buy stuff. Respectful of my time and 100% top notch in every way
I've always had good service from their Service Department, even when I had odd or difficult issues to tackle.
Great personal David Tyson
Omar in service is the best!
Omar was great. He and the dealership made the servicing of my Mini Cooper easy and they were informative throughout the entire process. Everyone at the dealership were friendly and courteous. I have used Clear Lake Mini in the past and will continue to use them for the servicing needs of my Mini Cooper.
Wonderful experience and great work. Would highly recommend. The check in process was easy and efficient.
Once again Harry is a stand up guy who went above and beyond. My previous visit his partner, Omar, helped me and he too goes above and beyond. Both of these gentlemen treat you with the utmost respect and will take care of your vehicle and make sure you need to be if needed. I will buy a car in next couple years from this dealership just because of these 2 guys.
Chip did a great job helping me with getting my brake pads and spark plugs replaced- he even went as far as to notify me that my windows’ tint could be fixed under warranty. Thank you Chip and the Mini of Clear Lake Service team!
Same consistent quality service - every time. I have been a happy MINI owner for 5 years and have used MINI of Clear Lake for all of my MINI service exclusively, with good reason.
As always, greatly satisfied with the professional, courteous and informative service provided by Omar and and the Mini service department. My wife’s Mini was serviced and inspected with no problems or snags, we were driven to Baybrook Mall while the work was being done, (thanks Chris), and returned when scheduled service was done—thanks Mini of ClearLake!!
Came in with a 2006 Mini. Needed some expensive work doing and the team at Clear Lake Mini were able to work with me to keep this old classic running with out breaking the bank. Thanks for all your help.
Service for a routine maintenance check was easy and quick. Heather was easy to work with, informative and no high pressure sales. They also provided a video showing their service findings, which I had never seen for car repair/maintenance before. The waiting area is spacious and clean. Overall a good experience.
My car was in for a major repair and I was kept informed of there progress all the way Chip was my advisor. Thanks Chip
Had my services in this dealer since the purchase of car in 2016. Very satisfied. Please keep up the good work!
Joe was fantastic, to the point. We didn’t have to waist unnecessary time or play the usual games. Excellent service all around
The staff, service advisor, parts representative were extremely helpful and friendly. Th work was done in a very timely manner and to my satisfaction.
Prompt appointment, courteous and attentive to needs and concerns- car taken off to service and brought back nice and clean- plan set for appt to cure
I bought a lemon of a car from Carvana, but I was smart enough to get the extended warranty. I absolutely love BMW Clearlake & Harry. They took care of me. Made sure no matter what I had a car. They fixed so many issues from the engine to emission to sensors to timing belt assembly. My next car I buy will be from that dealership. Amazing people!!
Love this service department and my advisor David Tyson!
Great service as usual. Thank you Nick for all your help.
Outstanding service and personable service writer. Heather greeted me and made me feel welcome. The new location is perfect for me and courtesy car service was a plus. Love it!
Joseph Lane was amazing! Thanks again for making my experience painless.
Very good experience. Heather was great and helpful. She deserves a 10+
Great service! Henry Fernandez was excellent! So informative and helpful.
Love Clearlake BMW Mini. Excellent oil change service. See Heather, she’s knowledgeable and a wonderful service advisor.********
Service advisor Harry Fernandez went above and beyond to fix my wife’s Mini Cooper. He took action since day one. He kept great communication throughout the whole process and to make things even better he speaks Spanish fluently. Overall, I’m very satisfied with his customer service !
Great dealership. Treat you with respect and appreciation. Great customer service and follow through!
I’ve purchased a 2019 Mini Countryman S All4 here with Joe Gomez and it was an overall good experience. I bring that and my 2009 Mini Cooper S for maintaining as well. Great staff, great service. They are in HIGH demand on the maintenance side so set up an appointment ahead of time. Definitely recommended coming here to get your Mini worked on by knowledgeable staff. If this was helpful, hit the like button!
Great service!
Very professional people, very knowledgeable and helpful. I came in because I had a botched oil change done on my mini and oil was leaking. They took a look at it and unfortunately I had to do another oil change but they fixed the problem. Will be returning for future Maintence. The only issue I had because I went in before work I noticed on my invoice that the whole process only took 10 mins but I was there for almost 2 hours. Luckily they offer Uber to and from the dealership. So plan accordingly if you want to drop it off.
William was a big help with the entire Service process! I would recommend him for anyone having service done on their Mini or BMW!
What an experience! Joe went above and beyond in helping us get the best mini for my wife. The shopping and buying experience was so much fun for us (we are always scared of going to any car dealerships; our guard is always up!). I'd like to mention Mr Nathaniel as well, the finance guy, for helping us out too. As a bonus this dealership is also very comfortable with nice chairs, facilities/amenities! If you guys are looking for a new mini definitely go to this dealership and look for Joe!
They took good car of my mini and they had no troubles at all contacting my extended warranty company to cover the repairs. Always a good experience at this location.
The service is nothing but amazing everytime I go in. Everyone is so friendly, and when I was buying my car I didn’t feel any pressure to buy anything. Thank you Trong, Brandon, and Antony for the whole experience! Also Destinee for helping me out with the services I’ve received so far.
Always the best service.
I always receive phenomenal service here. Gerardo made navigating maintenance and repair with the dealership a positive encounter.
It was a pleasure to meet Brandon. Excellent service and great sales person,. I have never experienced such a smooth care buying experience in all of 35 yesrs of buying cars.
Reviews & Testimonials | MINI of Clear Lake