MINI of Clear Lake Reviews & Testimonials
Looking for testimonials and reviews about MINI of Clear Lake? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
BMW took great care of my MINI! I want to send a shout out to the team who helped service my car and to my service agent, Chris, who explained everything to me, called me with updates, and helped me forward think the needs of my MINI. You guys are the best! Thank you!
David T. service advisor always does a great job. Very accommodating and professional. Their technicians are very knowledgeable and always dependable especially when recommending upcoming services.
Mini of Clearlake as usual was amazing and took great care of my car! Thanks David my service advisor!
You guys actually had my tires….. you took care of me, talked to me about price and washed my car as well, thank you!
Great service, nice facility, and the car rules!
Very easy transaction. Deal was upfront and no surprises.
Nice facility and amenities; excellent at getting me where I want to be while my vehicle is being worked on.
Joe (Mini Sales) and Jamel (Service Advisor) delivered prompt, professional, and courteous service throughout the purchase experience and a brief service encounter. I enjoyed the video feedback from the Service Technicians as they explained concisely what issues were found and how the deficiency was determined during the troubleshooting phase. I look forward to sustained experiences such as these in years to come.
Professionnel, Excellent Service, Have always explained work or repair’s upfront with estimates. Service is done on time. Purchased my Mini from them in 2013 and still driving it today.
Nick is my service representative. He knows his stuff very knowledgeable about the services needed on my 2019 mini Cooper countryman. Wait time wasn't long at all. I was impressed with the new service center . Just a great experience at the service center and I will continue to bring my car back for repairs.
David is absolutely amazing!
Thank you for your professional care of my car.
The facility is very nice and the service went very smooth. Chris send me a video of the work that was being done and found a slash on my tire. I had no choice but to replace it. Safety first! Thank You !
Fantastic experience! Knowledgeable staff. Courteous and no game playing This was my first business transaction at this dealership. I will return for any other vehicle needs!! I highly recommend them!!!🤠
Excellent customer service David Tyson I appreciate your service and all that you do to make your customers have an Amazing experience. Thank you, Thank you Thank you!!!
David is the most AMAZING advisor you could ever hope for. He’s extremely helpful in accommodating my services & budget, and I’ve always trusted his advice. We should all be so lucky as to have someone like him in our corner when it comes to our minis!
Best experience I’ve ever had purchasing a vehicle.
The service advisor was great! He does truly cares about his client. He made sure that everything was addressed and I was satisfied with the services done to my vehicle. The technician who worked in the vehicle did a fantastic job as well. The dealership is fantastic, plenty of room in the lounge area, with refreshments served as well. Overall great experience and definitely recommend this place. Thank you!
Excellent Customer Service.
Professional and responsive service! Very nice facility and convenient location.
Very surprised with the honesty, ethics and professionalism of the Mini people at this dealership. Went in with low expectations and left with good memories and a perfect transaction.
Great experience today at MINI of Clear Lake! Service rep. Omar Reyna did a great job getting-me-in, providing information about my request for new tires, an oil change, an inspection, and a premium detail. I love the new location, new look, and new feel; great job MINI!
David has been my service advisor for several years now. He is great to work with and he always provides timely updates. I would recommend Clearlake Mini/BMW to anyone who is looking for a the perfect new or used Mini with exceptional service after the sale.
David was very clear and easy to work with. No surprise costs! They got me home and brought me back, free of charge. Great service!
Mini has a very nice New repair facility in clear Lake. And my inspection was handled promptly and finished in less than an hour
My service rep David was always upfront about what the issues with my vehicle and how long it might take to get the parts and repairs completed. He's helped me keep my older mini running great. New Facility near Dixie farm road is pretty cool too
David is great. Very accommodating. I’m concerned that there are no longer loaners. I live in Katy. 1 hour drive each way and another 4 hours spent waiting for the repairs. I have used this dealership for 6 years for the service and the availability of loaners. Hopefully you can rectify this in the future. Thank you Bruce Lightfoot
They make you feel family. Great place
Excellent people, service, and vehicles I suggest anyone in the market for a vehicle check them out!
Came with my husband to see a used Kia Telluride. Josh Shives was our sales person, amazing person to work with!! We were here for quite some time, but he would keep us updated with the process. Super patient and cool guy. Not once did my husband and I complained for being here. The dealership staff was also super nice. Highly recommend!!!
Nicolas is awesome and the service time was exactly what was stated when I arrived.
It was my first time here and the people were very nice and helpful. The new facility was very nice also.
New location same great service! The service waiting area is nice and very spacious. You can see inside the service area where the techs are working (one tech invited a couple inside to take a look). Greg and Joe - Service Manager make it right! Thank you!
Amazing service! Oscar was very helpful.
Fantastic service. Wade did a great job helping explain what was going on with my car in a timely manner and followed up qith me every step of the way.
Always helpful and knowledgeable. Very dependable service department.
Everyone was excellent!! I started out w Joe in the service department and when he thought the part might take 3-4 weeks, he immediately arranged for a rental car from Hertz since there where no Minis. During the next week, Omar stayed in touch w me daily and the part did come in; he also got my Warranty Renewal taken care of. My schedule was full, upon completion of the repairs and routine service, so Omar had someone bring my car to me. And of course, it was washed and detailed beautifully as always. Mini staff is the best!! Thank ...
The service was superior, Joseph really went extra miles to ensure my needs were met. Thank you.
Outstanding experience and second time buying from MINI and BMW of Clear Lake. Very professional and most importantly they understand their brand as well as supporting the MINI clubs and community. I highly recommend checking them out!
I bought my 2014 Hard Top Mini from Advantage BMW. They have always taken good care of me. I brought it in for brake fluid service and oil change. They also checked out a front tire that was registering low. Drove up, dropped off at 10 and left. Came back at 3 and it was ready to go. Very good service!
We started with a different service representative but after being unable to get answers after 10 days ...we were fortunate to have Doug as our service representative He was amazing. Overall getting someone on the telephone was a nightmare. The phone tree isn't very useful and I usually ended up getting transferred to someone's voicemail. Then Doug came to the rescue. Once he was on the case we received updates and even though things didn't go as planned it was nice know why. He was wonderful in helping with every aspect of the service experience. We were there ...
Salesman and Financial services were very helpful with our purchase. Will recommend them time others
Overall, my experience here has been good. My most recent visit was not as good as my previous ones, though. Usually I feel like MINI/BMW service reps go above and beyond, and I appreciate that since it is soooo expensive every time I take my MINI to the shop. (Mini Coopers are fun, but not made to last. Do NOT buy a Mini cooper if you arent prepared to purchase some kind of extended full-coverage warranty, or spend at least $1000 every 8-12 months to fix something important). Today, however, I left a little frustrated. My AC was not working, ...
I was accommodated with transportation from and to the dealership and my vehicle was serviced as expected.
The person that helped me was great, his name is David. He was very prompt in getting my vehicle diagnosed and always kept communication open. Awesome
Chip was very friendly and helpful!
Doug is a great service advisor and went above and beyond!!!!
It was a great 1st time experience with Texas Mini of Clear Lake. I was concerned because my mini has serviced at Mini of Portland in Beaverton, OR and was not sure if the service would be the same. Speaking with Gerardo put my mind at ease. He reviewed the paperwork I brought with me. We discussed my issues & he set a plan. Although I was a late walk in, he placed my car for a diagnosis check. The tech sent the report so I could speak with Geraldo my options. They completed the job the next day! Thank ...
We brought our mini Cooper in for service. Mr. Reyna and the whole service department at this facility were super helpful and informative about everything along the whole process. We will definitely be back.
Great experience buying my vehicle from this dealership. I got a good deal on my car. Dwayne is a great salesman and has provided great post sales support also. This will be the first dealership that I go to when it is time for another vehicle.
Reviews & Testimonials | MINI of Clear Lake